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The business hours are Monday through Friday from 8:30 a.m. to 5 p.m.
Note: City Hall will be closed in reservation of all major holidays, which includes Veteran’s Day.
All Cleveland Heights residents are required to pay for water, sewer, and local sewer charges.
Water service charges are only billed by the Cleveland Water Department. Sewer service charges are only billed by NEORSD. Local Sewer (maintenance and repairs) service charges are only billed by Cleveland Heights Utilities Department.
NEORSD bill consist of water that exits your house through pipes that must be chemically treated at the sewer plant before it is returned to the lake.
Cleveland Heights Utility bill consist of all maintenance and repairs of the sewer mains in Cleveland Heights only. The catch basins and manhole covers are also maintained by the city. Water services are handled by Cleveland Water and can be reached at 216-664-3130 or firstname.lastname@example.org.
This per-unit fee helps us address the high costs of rubbish disposal. The cost is $11.50 per month per unit, and $3.00 per month per unit if part of the Homestead Exemption. This fee can only be exempted for commercial properties that has their own private hauler company.Note: If a commercial property has their own private hauler and want to be exempt from services and charges, that request along with documented proof (i.e. service agreement) must be submitted to our office via email at Waterdept@clvhts.com or mail:
Cleveland Heights Utilities Department40 Severance CircleCleveland Heights, OH 44118
The local sewer rate is $43.45 per 100 cubic feet, which is based and calculated on water consumption used.If part of the Homestead Exemption or Affordability Program, the rate is $26.07 per 100 cubic feet.
This bill is generated quarterly. Bills are normally mailed out at the very end of January, April, July, and October.
Yes, there is. The Cleveland Heights Utilities Department offers the Homestead Exemption to seniors and / or permanently disabled customers with an annual income $33,500 or less, and the Affordability Assistance Program to those residents that household income is at or below 200% of the poverty level
Must be qualified and approved by Cleveland Water or Northeast Ohio Regional Sewer District in order to apply and be approved by Cleveland Heights Utilities Department.
For more information, contact the Cleveland Heights Utilities Department at 216-291-5995 or email Waterdept@clvhts.com, or you may apply online by visiting www.clevelandheights.com.
You may have a water leak. Contact Cleveland Water Department at 216-664-3130 or email@example.com for further investigation.
You may pay your utility bill through the following options by:
No. Your water and sewer bill must be paid to the Cleveland Water Department. You may visit www.clevelandwater.com or call 216-664-3130 to learn payment options.
Cleveland Heights Utility bill can only be paid to Cleveland Heights.
The arrearage amount is the past due balance for previous charges.
Currently, the Utilities Department does not offer payment plans.
You may not receive your bill due to one of the following reasons:
You can contact the Cleveland Heights Utilities Department at 216-291-5995 or firstname.lastname@example.org. There is a $100 sewer cleaning fee assessed for services during regular business hours from 7:30 a.m. to 2 p.m.
If you are part of the Homestead Exemption or Affordability Program, the fee will be reduced to $50.
Note: We can only clean the sewer if there is a clean-out on the floor in your basement, or a test tee in your lawn.
***During Covid-19 the City will only work from the test tees***
Call Northeast Ohio Regional Sewer District (NEORSD) at 216-881-8247 or go online at www.neorsd.org to apply electronically.
Cleveland Heights does not offer the summer sprinkling program.
Yes. Sewer charges are based upon water consumption.
Cleveland Heights Utilities Department no longer bill tenants. All bills and charges are solely the responsibility of the property owner.Water services are handled by Cleveland Water and can be reached at 216-664-3130 or email@example.com.
Water services are handled by Cleveland Water and can be reached at 216-664-3130 or firstname.lastname@example.org.
Please contact the Cleveland Heights Utilities Department at 216-291-5995 or email@example.com.
Contact the Utilities Department at 216-291-5995 or Waterdept@clvhts.com.
Please contact the Utilities Department at 216-291-5995 during regular business hours of 8:30 a.m. and 5 p.m. or Waterdept@clvhts.com.
You may contact the Public Works dispatcher at 216-691-7300 or visit www.clevelandheights.com, search “collection schedule,” and select “Search for another address. Enter and Search your property address, and information about your collection day will appear.
The calculations may not add up to the current bill consumption due to one of the following:
You may request a meter history summary to view the actual consumption billed by contacting our office at 216-291-5995 or Waterdept@clvhts.com.
Please contact our office at 216-291-5995 or Waterdept@clvhts.com after the property has transferred and have been recorded with the Cuyahoga County Recorder’s Office.
Cleveland Heights Utilities Department can only provide information regarding local sewer and landfill charges. Please contact via email at Waterdept@clvhts.com to submit request.To receive information regarding water and sewer charges status, please contact Cleveland Water Department at 216-664-3130 or firstname.lastname@example.org.
Contact the Illuminating Company to report an outage by calling 1-888-544-4877 or visiting www.firstenergycorp.com.