I owe a delinquent bill to Cleveland Heights. Will that amount go on my Cleveland bill?

No. Any delinquent amount must be paid to the City of Cleveland Heights. If your account is disconnected due to a delinquent bill, Cleveland Water will not restore service until Cleveland Heights has been paid in full.

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1. How is my rate determined?
2. How will billing be different?
3. I am an owner, but I have the bill sent to my tenant each month. Will Cleveland Water mail the bill to my tenant?
4. I am currently on the homestead program. Do I have to re-apply with Cleveland Water?
5. I am experiencing a hardship. Does Cleveland Water offer any discount plans?
6. I have a re-register meter. Will Cleveland Water continue to bill for this meter?
7. I owe a delinquent bill to Cleveland Heights. Will that amount go on my Cleveland bill?
8. If I have an emergency, who do I contact?
9. If I have questions about water quality, who do I contact?
10. If my service is currently disconnected due to non-payment, will it automatically be turned on by Cleveland Water?
11. Is the transition charge a flat fee?
12. What if I have AutoPay to pay my Cleveland Heights water bill?
13. When will I receive my first bill from Cleveland Water?
14. When will I receive my last bill from Cleveland Heights Water?
15. Whom should I call if a water main breaks?
16. Will I be able to pay my Cleveland Water bill at Cleveland Heights City Hall?
17. Will I be able to pay my Cleveland Water bill through the Payment Services Network (PSN) online service?
18. Will I receive a refund for a deposit I paid some years ago?