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Your rate with Cleveland Water will be based on your distance from, and elevation above, Lake Erie. Most Cleveland Heights customers are located in the Second-high service area with a small number of customers in the First-high service area.
At the time of conversion, all bills will be mailed to the homeowner. Cleveland Water does have a process to mail bills to tenants. Please go to Cleveland Water Department's website to learn more.
If you are currently on the Homestead Program with Cleveland Heights, you will automatically be enrolled with Cleveland Water for 2017.
Cleveland Water has a number of programs available that may help. Please go to the Cleveland Water Department website to learn more, or contact Customer Service at 216-664-3130.
Cleveland Water is not able to bill re-register (sub) meters. You will only receive a bill for the main meter.
No. Any delinquent amount must be paid to the City of Cleveland Heights. If your account is disconnected due to a delinquent bill, Cleveland Water will not restore service until Cleveland Heights has been paid in full.
Cleveland Water has emergency teams on call 24 hours a day, 7 days a week and can be reached at 216-664-3060.
Visit Cleveland Water’s website at Cleveland Water Department's website to view the Water Quality Report, or call the Water Quality line at 216-664-2639.
No. Upon the date of transition (January 3, 2017) all active Cleveland Heights accounts will be converted to Cleveland Water accounts.
If you are currently disconnected for non-payment, you must pay your balance in full to Cleveland Heights before Cleveland Water will turn your service on.
No. The transition charge is based on water usage and will terminate after the 5 year transition period. The transition charge covers the cost of converting to Cleveland Water.
You should contact your financial institution and change this service to Cleveland Water.
You will receive your first water bill from Cleveland Water in February 2017.
Your last bill from Cleveland Heights Water will cover water usage for the period December 1, 2016 through approximately January 3rd, and was mailed to you around January 15th.
Call the Cleveland Water Emergency Dispatch Center at 216-664-3060 to report:
No. You will not be able to pay your Cleveland water bill at Cleveland Heights City Hall. Visit Cleveland Water Department's website to find out convenient ways to pay your bill.
No, you will not. Cleveland has an online service that allows for the payment of their bill.
If you paid a deposit, it will be applied to your final bill with Cleveland Heights. If you have a credit after the deposit has been applied, you will receive a refund of the difference.