How is my rate determined?

Your rate with Cleveland Water will be based on your distance from, and elevation above, Lake Erie. Most Cleveland Heights customers are located in the Second-high service area with a small number of customers in the First-high service area.

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1. How is my rate determined?
2. How will billing be different?
3. I am an owner, but I have the bill sent to my tenant each month. Will Cleveland Water mail the bill to my tenant?
4. I am currently on the homestead program. Do I have to re-apply with Cleveland Water?
5. I am experiencing a hardship. Does Cleveland Water offer any discount plans?
6. I have a re-register meter. Will Cleveland Water continue to bill for this meter?
7. I owe a delinquent bill to Cleveland Heights. Will that amount go on my Cleveland bill?
8. If I have an emergency, who do I contact?
9. If I have questions about water quality, who do I contact?
10. If my service is currently disconnected due to non-payment, will it automatically be turned on by Cleveland Water?
11. Is the transition charge a flat fee?
12. What if I have AutoPay to pay my Cleveland Heights water bill?
13. When will I receive my first bill from Cleveland Water?
14. When will I receive my last bill from Cleveland Heights Water?
15. Whom should I call if a water main breaks?
16. Will I be able to pay my Cleveland Water bill at Cleveland Heights City Hall?
17. Will I be able to pay my Cleveland Water bill through the Payment Services Network (PSN) online service?
18. Will I receive a refund for a deposit I paid some years ago?