Show All Answers
Call the Division of Water at 216-291-5995 for information or email Water and Sewer Utilities.
The owners of the property must come to the Local Utility office at Cleveland Heights City Hall and fill out a tenant letter in order for the tenant to assume responsibility for the charges. The sewer bill would still carry the owner's name on the account, but would be sent to the tenant at the property. The property owner is responsible for the unpaid bill in the event the tenant defaults on payment.
Cleveland Heights City HallLocal Utility Office40 Severance CircleLower LevelCleveland Heights, OH 44118
Water services are handled by Cleveland Water and can be reached at 216-664-3130 or firstname.lastname@example.org.
Yes. Sewer charges are based upon water consumption.
You can contact the Sewer Division at 216-691-7330 or 216-291-5995. There is a sewer cleaning fee assessed during regular business hours (7:30 a.m. to 2 p.m.) of $100, and an overtime fee of $200.
If you are part of the Homestead Exemption, the fee during regular business hours is $50, and the overtime fee is $100.
Note: We can only clean the sewer if there is a clean-out on the floor in your basement, or a test tee on your lawn.
Yes, there is. The Division of Water offers the Homestead Exemption to seniors and / or permanently disabled customers with an annual income less than $28,650.
For more information, contact the Division of Water at 216-291-5995 or email Water and Sewer Utilities.
The Illuminating Company automated Outage Reporting Line is 1-888-544-4877.
You may have a water leak. Call the Water Department at 216-291-5995 so that they can dispatch an investigator.
Please call the Utilities Division at 216-291-5995 to report it.
Contact the Local Utility office customer service representative at 216-291-5995 between the hours of 8:30 a.m. and 3 p.m.
The business hours are from 8:30 a.m. to 5 p.m. If you have an emergency after business hours, call 216-291-4987.
Email the Sewer Division or call them at 216-291-5995.
You are billed because water that exits your house through pipes must be chemically treated at the sewer plant before it is returned to the lake.
This per-unit fee helps us address the high costs of rubbish disposal.