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1. What are the hours for obtaining a building permit?
2. I am thinking about installing vinyl/synthetic siding on my home. Is there anything I should know?
3. Why should I be concerned with the historic character of my home?
4. What type of permit is needed to install vinyl siding?
5. What is involved in obtaining a building permit to have vinyl siding installed on my home?
6. If I wanted to cover over a window or a door on my home with vinyl/synthetic siding, what should I do?
7. Are there any steadfast rules when it comes to vinyl/synthetic siding?
8. For what are Building Permits required?
9. What happens if work begins without a building permit?
10. Who should get the building permit - my contractor or me?
11. Should permits be posted?
12. Will my work be inspected when it is finished?

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1. Are there any job openings in the City?
2. What is the City Manager Form of Government?
3. How do I apply for a position?
4. How do you apply for a position as a police officer or firefighter/paramedic?
5. What are the qualifications to become a Police Officer?
6. What are the qualifications for entry-level firefighter/paramedic?
7. When do the lists for police officer and firefighter/paramedic expire?

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1. As a new homeowner, how can I find out more about the city?
2. Are there any home and garden tours in the City?
3. What kinds of events in the City require a permit?
4. When is Arbor Day celebrated?
5. Does the City have a Memorial Day ceremony?
6. Is a permit needed for a garage sale? What about estate or liquidation sales; is a permit necessary for those as well?
7. My neighbors have frequent loud parties that are a disturbance. What should I do?
8. I am having problems with my neighbor; how can the City help?
9. My organization/class would like a tour of City Hall. What is the procedure?
10. How do I become a street contact?
11. Our street has some issues that need to be discussed. Can the City help us with a street meeting?
12. Our street is having a block party. Who do I call to have our street blocked off?
13. How do I organize a block party?

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1. How do I find out more about the neighborhood and business districts?
2. How can I determine if the kind of business I want to operate is permitted at a given location?
3. Does the city have any financial aid for small business?
4. I am thinking about opening a business and wondered where I can obtain a list of available storefronts for lease or sale?

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1. What is CERT?
2. What Does CERT Do?
3. How do I Become a CERT Volunteer?

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1. Where can I get a smoke detector and batteries?
2. What are the qualifications for entry-level firefighter/paramedic?
3. Is the Cleveland Heights fire Department required by law to maintain the privacy of certain confidential health information?
4. How often should I change the batteries in my smoke detectors?
5. Who inspects my home for foster care, home day care, respite care and adult foster care?
6. My daughter's Girl Scout Troop would like to tour one of the City's fire stations. Are tours available?
7. My street will be holding a block party and would like a fire truck to stop by. Would that be possible?
8. Does the Fire Department provide safety training for the public?
9. Who do I contact about a leaky fire hydrant on my street?
10. In case of a medical emergency, what hospital will the ambulance take me to?
11. Do you recommend that I install a CO (carbon monoxide) detector?
12. How do you apply for a position as a firefighter/paramedic?

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1. When do Council meetings air?
2. I want cable TV. Who is the City's cable provider?
3. Is Channel 1020 available on satellite?
4. Do you offer copies of programs?
5. How do I know what's on Channel 1020?
6. What kind of programming is offered on Channel 1020?
7. Are City Council Meetings available to view online?

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1. Does the City provide medical clinics for residents?
2. To whom can I speak with about environmental or food safety issues?
3. I have questions about the West Nile Virus. Who do I contact for information?

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1. What is the charge for a Certificate of Occupancy?
2. What does a Point-of-Sale Inspection cost?
3. How do I obtain a Point-of-Sale Inspection?
4. How long does it take to get a Point-of-Sale Inspection?
5. What if I need an appointment sooner?
6. What are the hours of inspection?
7. How soon will I receive my inspection report?
8. Do all the violations have to be done before I sell the house?
9. I've fixed the violations - now what?
10. What has to be done so I can transfer?
11. I just bought a property in Cleveland Heights and I have completed the violations. How do I get my money out of escrow?
12. I would like to rent out my property, what must I do?
13. How many people can I rent to?
14. My neighbor has trash/junk car on his property. What can I do?
15. Who do I call about tall grass and weeds?
16. Have a Housing complaint?

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1. I need financial help with violation repairs and in maintaining my home. Who can I call?

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1. What is Neighborhood Watch?
2. Why have a Neighborhood Watch Program?
3. How do you start a Neighborhood Watch on your street?
4. What can be expected at the first meeting?
5. How do we then proceed?
6. What should a typical Neighborhood Watch meeting include?
7. What topics might be covered?

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1. As a senior living in Cleveland Heights, I have many questions about services available not only for seniors, but also their caregivers. Whom I can speak with about this?
2. What kind of services are offered to those senior residents who are homebound?
3. My mother needs assistance in traveling to various places throughout the City; is there someone I can contact for help?
4. Does the City provide any health services to its senior residents?
5. What activities are available to senior residents?
6. Is there any kind of publication distributed to seniors to keep them informed of activities and events?
7. Where can I pick up an application for programs such as Golden Buckeye Card and Homestead Exemption?
8. Where can I receive information on senior housing options?

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1. What if I need information about Medicare or Managed Care or help with health insurance forms?
2. What if I need help with legal issues?
3. What if I have health questions?
4. What if I need transportation?
5. What if I am tired of shopping and cooking?
6. I still have questions or need services. What next?

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1. What is OpenGov?
2. How do I select the data I want to see?
3. Why are there sometimes spikes in one year out of a five year period?
4. What will the revenue graphs show?
5. How do I see the actual numbers within the graph?
6. Can I save the data I am looking at?
7. Can I see the data in various illustrations?
8. Can I select more than fund or departments?

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1. How does an organization apply for Community Development Block Grant funding?
2. How do I find out more about the neighborhood and business districts?
3. Does the city have any financial aid for small business?
4. How can I determine if the kind of business I want to operate is permitted at a given location?
5. I am thinking about opening a business and wondered where I can obtain a list of available storefronts for lease or sale?
6. Does the city own any property available for development?
7. How tall can a fence be on residential property, and does fence installation require a permit?
8. How can I determine where my property lines are?
9. What if I want to make an improvement to my property that would conflict with the zoning regulations?
10. What are the regulations regarding yard signs?
11. Is it permissible for me to operate a day-care business out of my home?

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1. Must vicious dogs be registered with the City?
2. There is a dog running loose around the neighborhood. What can be done?
3. My neighbor's dog constantly barks and howls. What can I do?
4. A neighbor's dog has been tied up in the yard for a long time with no water bowl in sight. What do I do?
5. My neighbor has a large number of dogs and/or cats. To whom can I report this?
6. Where may I obtain a dog license?
7. I've been bitten by a neighbor's dog. Where do I report this?
8. My pet died. Will the City take it away for me?

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1. Where is the Police Department located?
2. How do I contact the Police Department?
3. Should I report what I think is suspicious activity on my street?
4. Is overnight parking permitted on Cleveland Heights streets?
5. My driveway was just resurfaced. May I park on the street overnight?
6. Is there a curfew in Cleveland Heights?

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1. What is Neighborhood Watch?
2. Why have a Neighborhood Watch Program?
3. How do you start a Neighborhood Watch on your street?
4. What can be expected at the first meeting?
5. How do we then proceed?
6. What should a typical Neighborhood Watch meeting include?
7. What topics might be covered?

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1. I would like to know when various City meetings are held. How can I find out this information?
2. Which office do I contact concerning the content of this website?
3. What annual events or celebrations does the City host?
4. I'm part of a Cleveland Heights organization and would like to publicize a community event that my group is sponsoring. How do I go about getting this information into the FOCUS magazine?
5. Where is FOCUS magazine distributed?

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1. How is my rate determined?
2. How will billing be different?
3. I am an owner, but I have the bill sent to my tenant each month. Will Cleveland Water mail the bill to my tenant?
4. I am currently on the homestead program. Do I have to re-apply with Cleveland Water?
5. I am experiencing a hardship. Does Cleveland Water offer any discount plans?
6. I have a re-register meter. Will Cleveland Water continue to bill for this meter?
7. I owe a delinquent bill to Cleveland Heights. Will that amount go on my Cleveland bill?
8. If I have an emergency, who do I contact?
9. If I have questions about water quality, who do I contact?
10. If my service is currently disconnected due to non-payment, will it automatically be turned on by Cleveland Water?
11. Is the transition charge a flat fee?
12. What if I have AutoPay to pay my Cleveland Heights water bill?
13. When will I receive my first bill from Cleveland Water?
14. When will I receive my last bill from Cleveland Heights Water?
15. Whom should I call if a water main breaks?
16. Will I be able to pay my Cleveland Water bill at Cleveland Heights City Hall?
17. Will I be able to pay my Cleveland Water bill through the Payment Services Network (PSN) online service?
18. Will I receive a refund for a deposit I paid some years ago?

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1. I do not have a tree on my tree lawn. How can I get one?
2. There is no tree on my tree lawn and I prefer it that way. Will a tree be planted anyway?
3. The tree on my tree lawn looks like it is dying. What can be done?
4. There is a tree on my tree lawn, but I don't want it. May I cut it down or remove it myself?
5. Trees on my front lawn and in my back yard need to be trimmed or removed. Can the Forestry Division help me with this?
6. There is a tree limb blocking the sidewalk, street or driveway apron. Can Forestry help?
7. There is a tree limb on my tree lawn that is touching a power / other utility line. Can Forestry help?
8. The tree in my back yard runs into the power lines. Will the City trim it for me?

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1. I put my trash cans on the tree lawn and my trash was not collected. Why not?
2. I'm moving and will be disposing of quite a bit. Do I have to wait for my regular collection day to put it out?
3. Only some of my refuse was collected and there are still items on my tree lawn. Why isn't it collected all at one time?
4. Why wasn't my trash collected?
5. Will the City pick up our old swing set?
6. Will the City pick up our old swing set?

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1. A private snow removal truck pushed snow onto my sidewalk / yard. Who can I call to report this?
2. Can snow from my driveway be blown into the street?
3. How does the City decide what streets are plowed first?
4. My street has not been plowed of snow yet. Why not?
5. Who is responsible for removing snow from the sidewalks?
6. Why do the snow plows push snow into my driveway and who is responsible for clearing it?
7. Why does the plow not remove all the snow from my road?
8. Why doesn’t the City clean my driveway?
9. Why doesn’t the City salt the side streets?

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1. My street has not been plowed of snow yet. Why not?
2. Now that winter is over, I've seen several potholes. When will they be fixed?
3. When will my street be repaved?
4. Who is responsible for removing snow from the sidewalks?
5. Why do the snow plows push snow into my driveway?
6. Why does the plow not remove all the snow from my road?
7. Why doesn’t the City clean my driveway?
8. Why doesn’t the City salt the side streets?

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1. How can I find out if I am eligible for a discount on my sewer charge for lawn sprinkling?
2. How can a tenant assume responsibility for the Sewer and Water bills?
3. I have a problem with low water pressure. Whom do I call?
4. If I fill my swimming pool, will I be billed for the Sewer?
5. If my sewer backs up into the basement, whom do I contact?
6. Is there a senior's discount on water charges?
7. My electrical power is out. Can anything be done?
8. My water bill is much higher this month than last. Why?
9. There is a damaged manhole cover on my street. Who should I contact?
10. There is water coming up into the street. Who should I contact?
11. To correct a misspelled name or correct a mailing address on my Local Utility bill, what number should I call?
12. What are the business hours for the Local Utility office?
13. What should I do if I lose my sewer bill?
14. Why am I billed for sewerage?
15. Why am I billed a landfill fee?

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1. I put my leaves in big plastic bags, which were not collected. Why?
2. I removed large bushes in my yard. Will the City collect them?
3. When are loose leaves collected?
4. Where can I purchase paper Kraft bags?

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1. How can people currently living in Cuyahoga County find rentals in Cleveland Heights?
2. What services are offered to real estate agents?
3. What services are offered to prospective home buyers?
4. Does Relocation Services keep lists of available Section 8 properties?
5. Who handles complaints about the appearance and condition of a property, systematic inspections or point-of-sale inspections?

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1. Does the City sell trash, recycling and lawn bags?
2. I can't come in to City Hall during normal working hours. Where else may I make a payment?
3. How do I obtain a parking permit for a municipal parking lot?
4. What's required to obtain a bicycle license?