News Flash


Posted on: August 2, 2018

City Seeks Community Input


Media Contact:

Mary Trupo

Director of Communications

 City Seeks Community Input

Cleveland Heights set to survey residents on city services

CLEVELAND HEIGHTS, OH, 8/2/2018 - The City of Cleveland Heights is looking for the community’s engagement to measure levels of satisfaction and quality of services it provides. Last week the bi-annual survey was mailed to 1,200 randomly selected residents. The results will be used, along with other traditional forms of community outreach, to assist City leaders in ongoing decision-making and setting future priorities.

 “We are always striving to improve upon the many services the City provides our residents and businesses,” said City Manager Tanisha Briley.  “Random surveys are a well-established tool for cities to assess priorities and community satisfaction.  Mail and phone surveys are a statistically valid way to get feedback about specific program and service areas.”

The confidential survey is estimated to take 15 minutes to complete. Respondents will return the survey in the envelope provided to the ETC Institute, of Olathe, Kansas, the company retained to administer the survey. In some cases survey participants may receive a phone call after a period of time as a reminder to complete the survey.

In a letter to survey recipients Mayor Roe writes: “The time you invest in the survey will assist Council in making decisions about the City’s future. Your responses will also allow City leadership and staff to identify and address many of the opportunities and challenges facing the community.”

Survey responses will remain completely confidential and the City of Cleveland Heights will not be informed which residents received or completed surveys. ETC Institute will compile and present the results to City leaders and staff and the final report will be shared with the public on the City’s website when it is completed.

The results of the mailed survey will be independently and separately compiled and reported. However, if you wish to participate, the general public can access the survey through the following link:

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